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TSA does not equal customer service

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Thoughts and Experiences from the Mile High City of Denver, Colorado

TSA does not equal customer service

Peter Soeth

As a person who works for the federal government I have always worked to ensure the public and customers if the agencies I worked for got my best service. 

I guess the TSA doesn't care. As a taxpayer and a person who travels we are paying them to ensure we are secure on airplanes. We also should expect to get through security with the least amount of inconvenience. 

But it that is not what's happening at Denver International Airport. 

I usually take the bridge to Concourse A. It more convenient than the other security checkpoints and always much faster. 

But on a busy Saturday evening travel night they closed the bridge at 5:45 pm. 

Look at the people waiting to get through security.  

image.jpg

There is no excuse for an entity to treat taxpayers and travelers who pay for this service to be treated this way. 

Oh, more than half the people on the train got off at the A concourse. This shows that the traffic justified keeping it open. 

The A concourse was designed for a majority of the people go over the bridge, not use the train. It is something that should be looked at.

I know people complain about the TSA all the time, but something needs to be done on how they serve travelers. There is a way they can secure flights while ensuring people aren't inconvenienced.