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Thoughts and Experiences from the Mile High City of Denver, Colorado

What is up with Frontier Airlines?

Peter

I just want to know what is up with Frontier Airlines? They have been going downhill for awhile and they are losing a customer whom was quite loyal to them, me.

I'm an Ascent member on Frontier and would fly them for work and personal trips. I would work my schedule around flying them. The staff was friendly and helpful, the service was on time and the flights were entertaining, especially with TV on the flights.

But as soon as they were bought by Republic and the corporate headquarters moved out of Denver the service has declined, they stopped flying to key airports, have chosen to fly to locations that are quite perplexing, and stopped treating their frequent flyers well. They are no longer the home town airline.

One of the moves that perplexed me the most was stopping to fly to Sacramento, Calif. This was a popular destination for Frontier, flights were full, and they had better service than United and Southwest.

Frontier survived the construction of a new terminal there and once moved enjoyed a nice location and there were more amenities for its passengers. But one day, no more flights. That means flying to San Francisco. Not convenient.

Now services are being cut back. Just announced today that free TV for its Ascent and Summit members was gone. As a frequent flyer on Frontier, this was a real nice perk. It gave Frontier the edge. Not any more.

The service has declined tremendously. Back in February they announced they they would be outsourcing about 700 jobs at stations outside of Denver.

This was quite evident when my brother took my children for their unaccompanied flight back to Denver at SFO. The staff had no clue what they were doing and even failed to charge us $50 for the escort back to Denver.

Even in Denver their service is failing. My wife went to get the kids and the agent gave her the wrong persons pass to go to the gate. She got to security and was forced to go all the way back to the counter. She almost was late picking up the kids.

Frontier is in some serious trouble. From flying to locations such as Wilmington and Trenton to their customer service. They are losing me as a customer and I'm quite upset by it.

Good luck. I hope you survive, but it's not looking to good.