This morning I experienced the most unprofessional TSA employee of all my travel experiences. Now let me begin by saying that all the TSA employees I have previously encountered have been professional and have good dealings.
This incident didn't happen to me, but to one person in front of me and a person behind me in line.
The first person got lectured about not meeting the new name requirements. The agent said, "I can stamp this void and send you back to the counter." That is just rude.
The second person laid their documents down on the table before he was ready and the agent stopped and said, "pick those up." Then the guy picked them up and said sorry I was just trying to make things easier.
The next thing out of the agents mouth just shocked me. "I don't come dump paper on your desk do I?"
That is not what the traveler was trying to do. The traveler then said something else, I didn't think it was a big deal, and the TSA agent said, "Do you want to go to the back of the line?"
That is just an abuse of power. Just bad.
After going through the security, the traveler got a card to send in a letter of complaint. The TSA agent then comes up to the supervisor wanting to know what the guy was complaining about and then proceeds to complain about the traveler.
I work in public affairs and communication with the public is essential to have support and understanding. Bad employees like this give the TSA and other federal employees a bad name.