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Thoughts and Experiences from the Mile High City of Denver, Colorado

Terminix - Improve your account management

Peter

Terminix, you need to improve your account managment site on the web.  Something has changed over the last few months. Before, I could manage my account and pay my bill online using my MacBook Pro.  But no more.

I have been trying to pay my account online for the past month and your account pages kept timing out on me in both Firefox and Safari.  No real reason, just did.

I thought that you were doing maintenance in the evening when I was trying to pay my bills.  But tonight it finally got to me and I tried to pay my bill on our Windows XP machine using Internet Explorer.

Low-and-behold it worked just fine, like clockwork.

I don't know what you have done in the last few months, but you have taken your account management online presence to the dark ages by making it only work with Internet Explorer on a Windows machine.

You are eliminating a lot of people by doing this. In today's web presence, it shouldn't matter if you are on a Windows, Mac, or Linux.  It shouldn't matter if you are using Internet Explorer, Firefox, or Safari.

Terminix, get with the times and and make your account management presence on the web platform agnostic.