DHL has even been more pathetic that United Parcel Service in their delivery of packages to people in the Denver area following the snow storm in Denver prior to Christmas. My package has been in Denver since December 26 and with all the problems I expected a few delays. But it is over two weeks late now.
It wouldn't be as bad, but they have been calling me and telling me that they have brought in a special courier to help them and they have it for delivery, but they never deliver it either. Then they tell me it is on the truck for delivery and it is not delivered. Today they called and said that it was on a truck and would be delivered today, TODAY! And guess what, it wasn't.
It is now scheduled for delivery tomorrow. I will believe it when I see it.
This was a product that I ordered from Adobe and they have not been much help either. They only called DHL for me to complain and that didn't help either. Adobe also bears some stake in this because they use DHL to ship their merchandise.
Learn how to ship DHL and learn how to perform customer service.