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Thoughts and Experiences from the Mile High City of Denver, Colorado

UPS Still Not Coming Through


United Parcel Service (UPS) is still not coming through in Denver.  It has now almost seven days since the package arrived at their regional facility here and they still have not delivered it. I spoke with customer service and they have no clue what is going on or when my package will be delivered.  With another snowstorm bearing down on Colorado, who knows when it will show up.

In an interview published on ZDNET, the UPS CIO said that they will become more efficient and save $600 million a year by "through package flow technologies that include preloading vehicles in the morning, routing drivers according to volume and favoring right-hand turns."  If they can't even deliver packages, how do they expect to do this?

I expect them to lose a lot of money on this.