Gremlin has a pretty good post on his problems with United Parcel Service. He is getting the run-around also from the customer service reps who have no clue where Colorado is and that it has stopped snowing here. They also have no clue on where their distribution center is compared to Denver. For those of you who don't know, it is two to three blocks from the city boundary with Denver in Commerce City.
Here is Gremlin's Post, Severe Weather.
Good luck to you Gremlin!