Fly Frontier Airlines Please!
Please fly Frontier Airlines.
This airline provides great service, to great locations, and it is a pleasant airline to fly. I enjoy them over any other airline that flies in-and-out of Denver.
I will do whatever I can to fly them. For example, I had a conference in Maryland and instead of flying into BWI, I fly into Washington National. I just did not want to fly United.
For those of you who don’t know, Frontier recently declared Chapter 11 bankruptcy. Their credit card processor wanted to keep a larger percentage of money from credit card purchases that people used for advance reservations.
This would have significantly reduced their liquidity to operate in the coming months. So to protect that liquidity, they declared Chapter 11 to reorganize.
As mentioned earlier, I fly Frontier Airlines a lot. There is a lot of competition in Denver from United and Southwest. But those airlines’ service does not add up to the friendly service I get at Frontier Airlines. It is quite an experience and having TV on flights is a plus.
Fly Frontier Airlines and help out this hometown, homegrown, and pleasant airline.
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4 Responses to “Fly Frontier Airlines Please!”
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Not only do they hate their customers, but they hate their own employees.
When they say 45 minutes, they mean 45 minutes. They close the flight and put you on standby for the next flight. The lady at the check-in counter was having a bad day already at 6:30AM. She was rude and in a bad mood.
Even though I made it to the gate with 15 minutes before the flight was scheduled to leave, I was denied boarding along with an employee and his family. The employee had some of his family aboard, but the best the gate crew offered was to get a message to them advising that their family had been left behind 15 minutes prior to departure.
The sweaty gate agent’s response was that “he wasn’t going to have a ramp delay”. This tells me that Frontier Airlines has given him improper incentive. Their ‘on-time’ departure, which is often missed (at least 5% of the time), is more important than customer satisfaction. The employee who was left behind was complaining loudly to his family and stated that “Even though I work for Frontier, I never fly them. This is why”. He went on, but I won’t belabor the details here. The gate agents wouldn’t let the employee and his family pass.
As for Frontier Airlines’ gate crew: I can tolerate ignorant people and I can tolerate rude people, combine the two with a dash of apathy and you have a intolerable result.
Frontier Airlines’ customer service is in the red as are their books. It’s too bad that the toxicity is increasing throughout their organization. I used to like Frontier, but I am done with them. I wish I had paid the extra $100 for the United Airlines flight. Even though they’re not perfect, at least they suck less.
The true measure of anything is performance when things go wrong. Frontier fell down this day.
Thanks for the comment.
I haven’t experienced that with Frontier Airlines. I have always good experience. But I guess that there is always something that goes wrong.
I have had worse experience on United and American. I won’t fly either of them unless work makes me do it. They are that bad.
I am wondering if Southwest will be the only option for a good experience. But for me, I would rather fly Frontier than Southwest. I like have a seat waiting for me, then the mad rush there is at Southwest.
I have not had any negative experiences with Frontier. I have had negative experiences with other airlines, one being Southwest. I do not like being part of a cattle call nor being jammed into a too small seat. Frontier has always been courteous, rarely delayed except for weather, and have enough room for my 6′3′ bod. I have had problems with United and with Delta on several occasions but only one with Frontier–not posting miles to my account–though Frontier is working to resolve the problem. I will continue to fly Frontier.
I have no pity for the airlines any more, LET THEM FAIL. With Frontier implementing so many fees, and now the Standby fee, they are no different than United or American, they should just change their name now.
On a recent flight out of Chicago Frontier wanted to charge me $200+ to change to an earlier flight which only had 60 passengers on board (lets not forget the $35 baggage fee I payed on top of that). I decided to save money and stayed with my later flight which was PACKED to the gills, I think it was even over booked. Instead of letting passengers on an earlier flight with room and opening up a slot for a potential future passenger on the later flight; Frontier would rather loose the future business (Must of hired marketing people from United).
If they fail they deserve it.
I moved to Southwest Airlines, there is really no difference in service between Southwest and Frontier (Now I think Southwest is a little better). Additionally their aircraft is just as comfortable (see seatguru.com for legroom info)and for less hassle and fees I will deal with their cattle line!